How to subscribe to Laguna Broadband wireless service
How to find my access number
How to find my MAC address
How to sign-up if I do not have Internet access
How to cancel my subscription
How to solve connectivity problems
How to improve connectivity
How to reach technical support
How to see what my screen will look like as I find my MAC address
View PC Instructions
View MAC Instructions
Additional Hardware (PDF)

How to subscribe to Laguna Broadband wireless service:
There two ways to subscribe to Laguna Broadband:
Option 1 - Go to our website at www.LagunaBroadcasting.net. Click on the Sign-Up button and follow prompts. (You will need your Access Point Number and your Wireless ID, which is called a MAC address, in order to proceed. How to find your Access Point is explained in the Sign-Up prompts and also in the topics below.)
Option 2 - Call us at 949.295.3423

How to find my Access Number:
It is easy. If you have access to a computer that is wireless-enabled, follow these steps:
• Detect all available wireless networks picked up by your computer.
• Determine which network designated “Laguna##Broadband9492953423” has the strongest signal. (The ## represents a two-digit number.)
• Make sure that the connection speed is 5.5 Mbps or greater and the quality is good to excellent
• Write down the Access Point Number, which is the 2-digit number between the words “Laguna” and “Broadband”

How to find my MAC address:
The way to find your 12-digit MAC address is different for Windows PC and Apple users. Please note: Do not type quotation marks (“) when entering data. Click here for picture instructions.

For Windows:
• Click Start
• Click Run
• Type “cmd” in the text box, then hit Enter
• Type “ipconfig /all” in the Command Prompt window (Please note that there is a space after the “g” and before the “/” mark.)

For Macs:
• Open “System Preferences” and select “Network”
• For Location, choose from the drop down menu
• For Show, choose the interface desired, from the drop down menu
• If you chose “Built-In Ethernet,” then select the “Ethernet” tab and read the 12-digit MAC address labeled “Ethernet ID:”
• If you chose “Airport” (for wireless), then select the “Airport” tab and find the 12-digit MAC address labeled “Airport ID:”

How to Sign-Up if I do not have Internet access:
If you do not have Internet access, call 949.295.3423. You will need to let our customer service know the following information
• Access Point Number (see earlier topic for instructions on how to find your Access Point Number)
• Your wireless ID, also called the MAC address. (See earlier topic or the Sign-Up page for instructions on finding your MAC address)

How to cancel my monthly subscription:
You may cancel your month-to-month account at any time by logging in to your PayPal account, selecting the monthly subscription transaction, and canceling the subscription. An email will be sent to you confirming the cancellation.

How to solve connectivity problems:
The most common causes for connectivity problems is weak signal strength due to:
a) being too far from the wireless access point, b) barriers that are stopping the signal, or c) a weak modem in the user’s computer.

Try this solution:
• Check your signal strength settings. This process varies from computer to computer, based on the wireless modem and software installed. Your computer must be connected at a speed of 2 Mbps or higher with good to excellent quality to have an adequate connection. Good connectivity depends on both the connection speed and the quality of the signal. Slower connection speeds (around 2 Mbps) will result in slower internet browsing.

Getting connected:
• Move the computer to different locations, including near windows.
• Go outside to see if you can establish a connection.
• Get a high-gain antenna or booster (see the Additional Hardware (PDF) document to assist in receiving the signal from the nearest network access point)

How to improve connectivity
There are various types of add-on, wireless equipment that can dramatically improve your connectivity. Please go to the XX page for more detailed images and information about this equipment. If you have further questions, please call us at 949.295.3423.

How to reach Technical Support
You may reach technical support at 949.295.3423.

Thank You for choosing Laguna Broadcasting Network Inc.
We are proud to serve your wireless internet needs.

How to see what my screen will look like as I find my MAC address:

For Windows:
FROM A COMMAND PROMPT WINDOW: (CLICK TO VIEW EXAMPLE)
• Click Start, then Run
• Type “cmd”, then hit Enter
• Type “ipconfig /all” [Please note that there is one space after the “g” and before the “/” mark.]
• The 12-digit Physical Address is your MAC address

FROM THE NETWORK STATUS WINDOW: (CLICK TO VIEW EXAMPLE)
• Right-click on the wireless icon on the bottom right-hand corner of your screen, in the toolbar.
• Click on Status, and the Wireless Network Status window appears.
• Click on the Support tab, then on the Details button
• The 12-digit Physical Address is your MAC address

For Macs: (CLICK TO VIEW EXAMPLE)
• Open “System Preferences” and select “Network”
• For Location, select from the drop down menu
• For Show, choose the interface desired, from the drop down menu
• If you chose “Built-In Ethernet” then select the “Ethernet” tab and read the 12-digit MAC address labeled “Ethernet ID:”
• If you chose “Airport” (for wireless) then select the “Airport” tab and find the 12-digit MAC address labeled “Airport ID:”